Shipping and Returns
Due to the unique nature of some of our handcrafted items, some items may require a 2–3 week notice. We try our best to keep most items in-stock to minimize wait times. You will be notified by e-mail as to an expected shipping date. We ship via Fedex within the United States, we can ship via USPS or UPS as well if you are in need of this shipping method. All other areas, please contact our Wholesale department for a special quote.
Our return policy is simple: Your complete satisfaction with all of our merchandise is guaranteed. If you are unhappy with your purchase for any reason, please return the item within 30 days of delivery. When we have received any returns and are satisfied that they are in the same condition in which they were sent out, we will issue a refund for the merchandise only.
Shipping is non-refundable unless the return is due to an error on our part. Don't forget to insure all packages. Sorry, but no refunds on customized or special order projects, unless there was an error on our part.
Please write the reason for your return on the back of the slip enclosed in your package. Place the slip in the carton, wrap the package securely, and mail it to:
Keweenaw Gem and Gift
912 Razorback Drive
Houghton, MI 49931-2485